Customer: Uh so… When I tried to return the wagon yesterday at… Midnight… Everything was closed and I couldn’t return it. If I bring it back… Can I still get my deposit back?
Me: … Midnight?
Customer: Yes. I tried to return it but uh… Everything was closed, and I couldn’t give it back so I brought it home now.
Me: (o_O;;) Can you please hold on for a few seconds?
Customer: Sure.
Me: Thank you.
-Customer is on hold-
Me: Uh… D (name is withheld :P), when are the wagons supposed to be returned by again?
D: 10 PM.
Me: So, there’s a customer here that didn’t return his wagon and…
D: Took it home?
Me: Yeah. XD
D: Well then. Tell him: “Congratulations! You just bought a Wagon!”
Me: Ha-ha, alright.
-takes customer off hold-
Me: Hi, thank you for holding.
Customer: That’s alright.
Me: Basically, the wagons were supposed to be returned by 10 PM and…
Customer: Oh, I know. But I just lost track of the time and… Well, I had to take it home because everything was closed.
Me: … Er, unfortunately, you cannot get the deposit back.
Customer: No?
Me: No. The deposit can only be returned if you bring the wagon back by the correct time.
Customer: But then… What should I do with this wagon? I don’t need it.
Me: Basically what ended up happening was… You paid $60 for that wagon. You may return it if you’d like, but unfortunately we cannot give you back the deposit.
Customer: You can’t?Me: No. Unfortunately, we cannot.
Customer: ……
Me: ……
Customer: … Uh, okay then. Thank you. Bye.
Me: Alright then. Bye-bye.
This was a funny example, but if you have never worked in customer service, let me enlighten you on a little tid-bit. "Customers" are either the dumbest, meanest, or most inconsiderate people ever. They are kind of like mean sheep, and this goes for everyone (even me sometimes with my phone company). If you become a "customer" - automatically you think that the world owes you something because you are spending money.
So for all you customers out there, try to give people a break because in all honesty, we don't really care that your food wasn't done EXACTLY how you wanted it and we don't make the prices so don't treat us like it was our PERSONAL decision - because it wasn't. And please stop asking if we can give you a discount on something 'just because' - we can't. For us, it's just a job and truthfully, if you're a jerk, we are less likely to even want to try and help you, so be nice. AND sorry, but we aren't going to do anything that will get us in trouble. So just because your 'tone' is nice or you say 'I'm not trying to be a pain, but...' you're still being a pain. My level of customer service is directly related to the way the customer treats me first - and I'm sure a lot of people are like that.
Sorry, that was my rant for the day lol
If you want to read more about funny/crazy customer horror stories, check out this other post I found.
I will be finishing up my 'Catching Up' post and will have that up soon too - just so much to write!
